Keeping your ITSM operations running smoothly requires more than just a great workflow—it starts with a valid and well-managed license. For ManageEngine ServiceDesk Plus , the license is delivered as an (often named AdventNetLicense.xml

Treat license.xml as sensitive as a root password. This file, if compromised, can be used to spoof license validation on unauthorized instances.

Never manually edit the raw XML code. Any manual alteration typically invalidates the digital signature of the file, causing the application to reject the license upon upload.