If device registration fails, consider these common solutions:
Clean the sensor prism with a soft, lint-free cloth. SecuGen sensors are rugged, but oils can occasionally build up. Secure Your Workflow Today secugen device registration
For devices like the SecuGen Hamster Pro 20 (HU20) , registration typically happens when the device is connected to the internet and the RD Service software is running. If automatic registration fails, manual steps are required. 1. Manual Registration for Indian Residents If automatic registration fails, manual steps are required
: On Windows and Android, the registration often occurs automatically upon the first internet-connected use. Manual Activation : Use the "Activate Device" function within the RD Client tool (Windows) or the "Init" function in the RD Service app (Android) to trigger registration. Common Error ("Service Not Ready") : This is often resolved by restarting the service via services.msc in Windows. Diagnostic Testing SecuGen Diagnostic Tool Manual Activation : Use the "Activate Device" function
Depending on your region or the specific application you are using, you will need to visit a dedicated registration management portal. For users in India using Aadhaar services, this is typically done through a third-party biometric management site.