: In the technician's main interface, the new device will appear. Select it and click "Connect" to virtually "plug" it into your own machine.
Digital forensics teams can deploy the Customer Module on a target machine (with permission) and redirect a forensic imager (like Tableau or Logicube) over the WAN. Version 197’s improved error correction (CRC checking) ensures bit-for-bit accuracy, which is critical for evidentiary chain of custody. : In the technician's main interface, the new
: This version includes a free, portable Customer Module that requires no installation, making it easy for non-technical clients to use. Key Features of the 1.9.7 Customer Module This release refines connection reliability
USB Redirector Technician Edition — Customer Module v197 is a focused update designed to improve stability, security, and user experience for remote USB device access in technician-led support scenarios. This release refines connection reliability, tightens access controls, and simplifies deployment for environments where technicians must connect to client machines securely and efficiently. tightens access controls
For now, Version 197 is the stable, battle-tested release. It has been in beta since January 2026 and received over 10,000 test hours across 500 enterprise environments.
The version 1.9.7 Customer Module introduced and refined several features that made remote servicing more efficient: