If you have recently installed Windows 7 32-bit on your computer or replaced your old printer with a new Xprinter device, you may need to download and install the Xprinter Driver V7 77. Here are some reasons why:

This is a character encoding mismatch. Go to Printer Properties > Preferences > Advanced > Character Set . Change it from "PC437" to "WPC1252" (Windows Western) or "UTF-8" depending on your POS software. Also, ensure your POS software is not sending raw ESC/POS commands to a Windows driver printer.

in your Control Panel to print a test page and verify the connection. printer series